“I need to get a car seat for my child.”
“I lost my job and I don’t have enough money to buy food for my kids.”
“I don’t have heat in my apartment.”
“My parents kicked me out and I don’t have a place to stay.”
“I’m afraid that I might hurt myself.”
For 24 hours a day, 7 days a week, United Way 2-1-1 information and referral specialists answer calls and online inquiries from the community.
With over 40,000 resources at their fingertips, 2-1-1 operators help callers navigate complicated systems and find help when they need it. More important, they represent a real, caring and human connection when times are tough.
Operators are trained to help with all situations, from helping a single mom find a car seat, to connecting a teenager with a suicide prevention hotline, to chatting with a lonely senior citizen for a few minutes.
Information is provided in multiple languages. Mobile and text services are in development to meet evolving community needs. In 2017, 2-1-1 operators fielded 500,000 inquiries from people throughout the Twin Cities metro area. Since 2010, nearly 3 million connections to community resources have been made over the phone and via the 2-1-1 website (www.211unitedway.org).
Did you know that for each $1 invested in United Way 2-1-1 there is a $2.38 return? Over the next 10 years, a $20 million investment will yield over $47 million in benefits to our community.
2-1-1 was set aside by the Federal Communications Commission in 2000 for information, referral and navigation in North America. The 2-1-1 system in the United States handled over 13 million calls annually. Minnesota has one of the largest and most well-respected 2-1-1 services in the country.