Need Answers and Don't Know Where to Turn?

Call 211 for help. There's always an answer.

The COVID-19 situation is evolving hourly. If you need assistance finding food, paying housing bills, accessing childcare, or other essential services, dial 211 for help and the answers you’re looking for.

If you can’t reach us through 211, dial 410-685-0525 or 1-800-492-0618.

Information, community resources, and referrals for a variety of health and human service issues are available 24/7, every day of the year. Our trusted and caring call specials are here to help.

For the most up-to-date and accurate information on COVID-19, visit the CDC’s website.

The 211 Maryland United Way Helpline can help you access:

  • Food
  • Medical and health care
  • Shelter and emergency housing
  • Access to transitional housing
  • Utility assistance
  • Tax help
  • Eviction prevention services
  • Childcare services
  • Job training
  • Prescription assistance
  • Addiction treatment
  • And much more!



This confidential informational and referral service is available 24 hours a day, seven days a week, in 150 languages. Call specialists—trained, human service professionals with active listening skills who get beyond the symptom presented—assess callers’ needs and get them to the right solutions using a comprehensive database of more than 4,600 federal, state and local services—both government and nonprofit.

Not only does 211 provide information, it also serves as a barometer of need in our community, allowing us to identify trends and fill gaps in addressing education, financial stability, and health in central Maryland.

211 Maryland is available through four call centers through the following organizations: 

  • United Way of Central Maryland (Baltimore, MD)
  • Community Crisis Services, Inc. (Hyattsville, MD)
  • Life Crisis Center, Inc. (Salisbury, MD)
  • Mental Health Association of Frederick County (Frederick, MD)

211 is also a partner in crisis response and homeland security. During and after disasters and emergencies, 211 offers easy access to rumor-controlled information, reducing inappropriate calls to 911, and freeing emergency personnel to do what they do best.

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Your gift keeps Marylanders in homes, helps kids in school, and provides access to healthy food and jobs that pay the bills.

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