When talking with ALICE families, we hear too often that people don’t know where to turn for help.
2-1-1 is a free, confidential information and referral service that connects people to essential health and human services 24 hours a day, seven days a week online and over the phone.
After years struggling to stay afloat, Beverly received a shut-off notice from her utility company saying they would suspend service if she did not pay her bill, which had ballooned to more than $5,000. Beverly couldn’t keep up with the payments, and the utility company suggested that she call 2-1-1. Through 2-1-1, Beverly was connected with United Way of Western Connecticut, and from there, it led to a visit to Person-to-Person. Person-to-Person assisted Beverly with a portion of her utility payments. She also received an advance of $1,300 from her job.
Beverly said, “Just having someone to talk to for a little help was a relief. I finally had hope.” Beverly was offered food from their pantry. She said, “When I arrived at their food pantry, I was ashamed, embarrassed and my pride felt torn. That all changed when the woman helping me at the pantry said, ‘Honey, we all need help sometimes.’”
United Way maintains a continuously updated database of more than 4,000 agencies offering 47,000 programs and services throughout Connecticut. In 2018, 2-1-1 Connecticut answered 248,890 calls from Western Connecticut. Our region's top request for assistance categories included:
- Housing & Shelter
- Mental Health & Addiction Services
- Employment & Income
“It was important for me to shed light on just some of the many struggles that full-time working single parents like me have to endure every day,” Beverly said. “I will do my best on this journey of life to make things better for my family and children. Thank you again, United Way, for taking the time out to listen.”